Find everything you need to transition your customers to Microsoft’s New Commerce Experience
From a big picture perspective, Microsoft’s NCE is designed to standardize purchasing through CSP partners, enterprise agreements (EA), and directly from the Microsoft portal. It enables customers to access similar pricing and terms across any transaction model.
The changes began in 2019 with NCE for Microsoft Azure and they are now being unrolled for seat-based products like Microsoft 365, Dynamics 365, Windows 365 and Power Platform. The new program includes fixed commitment terms of 1-3 years, as well as the current monthly option. The monthly option, though, will include a price premium over the longer-term contracts.
WHAT DOES THIS MEAN FOR YOU?
In a nutshell, a lot.
The timing of your transition to NCE is critical, as these changes and promotions will have significant financial impact. There is a lot you will need to decide prior to then, so that you are prepared to make the right choices for you and your customers. You’ll want to consider:
- License changes and premium pricing: You need to choose the right mix of license models to meet your customers’ needs, while balancing the right commercial model for you.
- Financial liability: You will have to pay the full term even if the customer doesn’t, so risk management is important.
- Lack of subscription flexibility: At this point, Microsoft has stated that “moving subscriptions across partners is not a supported feature.” That means you, too, will be challenged to easily move your book of business to another indirect provider.
ARRANGE A CALL
Complete the form below to arrange a call with one of our Cloud Specialists who will be able to advise and support you through NCE:
By completing this form, you agree to the use of your personal information in accordance with the Arrow Electronics Privacy Policy and Terms of Use.
We have created a series of articles, videos and documents that will help support you through the transition:
Watch this Q&A video with the Arrow Cloud team covering key aspects of NCE you need to consider and how Arrow can help:
ArrowSphere is ready for Microsoft’s New Commerce Experience. Are you?
See how ArrowSphere can support you:
Need help positioning NCE to your customers?
We have created a wide range of information & assets you can use to help position these changes to your customers including video, copy and more.
Arrow's NCE Update tracker
Use our NCE Update tracker to find out what SKU’s are eligible for upgrades
STILL HAVE UNANSWERED QUESTIONS?
Watch our pre-recorded webinar where our Microsoft Business Manager, James Woods will take you through the changes and showcase how Arrow can help:
You can also watch our Webinar: The top 3 risks you need to manage as you transition customers to Microsoft NCE here:
ALREADY HAVE ACCESS TO ARROWSPHERE?
You can use the Knowledge Center giving you access to a wide range of videos, resources & FAQ documents on NCE including:
- NCE Migration Management in ArrowSphere
- New Commerce Experience - Responding to customer objections
- Customer value: New commerce experience in the CSP Program
- What’s new for M365, D365, Power Platform, and Windows 365 in the NCE
- Subscription management Scenarios for NCE
NOT FAMILIAR WITH ARROWSPHERE?
ArrowSphere was built to help IT solution and service providers manage, scale and differentiate their cloud business.
Our award-winning platform provides a single pane of glass for selling and managing XaaS.
It simplifies ordering, provisioning and billing across all cloud vendors, provides world-class business analytics, and helps you to deliver the ideal hybrid multicloud solution for your customers.
ARROWSPHERE REVIEWS & RECOMMENDATIONS
Don’t take our word for it. Here’s what your peers have to say:
“The primary issue that I see shifting existing clients to NCE is it's a very confusing process. There's lots of changes that Microsoft is rolling out, and even explaining base-level changes with our clients is going to be complex and time consuming… the changes in ArrowSphere are going to streamline that process, removing the operational complexity so we can focus on our customers.”
Vandis, North America
“The purchase process seems really intuitive to me. We were able to follow the prompts; everything was laid out the way I would have expected. I didn't really have to think about the details because the new NCE business rules were all clearly marked in the platform.”
CompuNet, North America
“There’s now a much shorter notice period to make changes. It's really helpful and important that ArrowSphere has red alerts and text right on the products. You can’t point out the changes too much, especially for less frequent users.”
Chillit, Finland
“The new terms and conditions for the NCE subscriptions are very visible throughout ArrowSphere. This will be very useful to us. We can easily differentiate from a legacy subscription and understand the impact of the changes.”
SCC, United Kingdom
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